Frequently Asked
Questions

Is the website secure to process my credit card donation?

Yes! Our donation and registration forms are secure. To be sure that a website is secure, confirm that the URL includes "https" and look for a padlock symbol on your browser. You'll see both when you're on the St. Baldrick's donation and registration pages.

How can I donate?

Donating online is your best bet! The process is secure and easy, and this is the most cost-effective way for the St. Baldrick's Foundation to accept gifts. To make a donation St. Baldrick's right now, click here.

Giving by phone is the next best thing. Call 888.899.BALD (2253) and a representative will take your gift by credit card and post it to the website right away.

You'd rather give by check? No problem! You can make your check payable to "St. Baldrick's Foundation" and mail it to us directly at 1333 South Mayflower Avenue, Suite 400 Monrovia, CA 91016 USA.

Please write the name and ID# of the participant you're supporting in the memo line of the check, so they'll be sure to get credit for your donation. It is also important to complete a donation form (also available from your participant or on their web page) and submit it with your check. This helps us acknowledge your donation properly and get you what you'll need for a tax deduction.

Do we take cash? We sure do, but please do not send it through the mail! Just hand your cash donation to the St. Baldrick's participant you're supporting, and they'll submit it for you.

I'm a St. Baldrick's participant collecting donations. What do I do with them?

Here are some simple guidelines you can follow to ensure that less money goes toward processing donations, and more can go to the cause:

• If you received check donations prior to your event, please mail check donations directly to St. Baldrick's for quicker processing. Please submit a current donation form for each gift. If you print the form from your participant page, your name and ID# will already be filled in for you.
• If you received any cash donations, you can submit them using our submit cash feature in your dashboard, you can write a check to cover the cash donations (just be sure to paperclip your check to donations forms for the gifts and mail it to St. Baldrick’s), or you can turn in your cash to the Treasurer of your event. Please do not mail cash to the Foundation because it is unsafe.

1. Please sign into your Members Area and click on the gift box icon at the top of the page. Then click on the "Add a Cash Donation" button.
2. You will now be on a page called “Add a Cash Donation.” Once you have filled out the form, click on “Save and Add Another” to add another donation gift. Remember, you are making this donation on behalf of someone else, so put their info in these fields, rather than your own.
3. When you are finished entering your donor information, you need to process the donations with your credit card. Click on “Pay for all” and a pop-up box will appear for you to enter your credit card information and submit. Remember, until you pay for the donations with your credit card they will not appear on your website. Please call 888.899.BALD (2253), if you have any further questions.

• Collecting more donations at the event? Great! Just hand them to your event treasurer to add to your participant envelopes if you've already turned them in.
• Still getting donations after the event? Terrific! Keep up the good work! Please mail donations and their donation forms to the St. Baldrick's Foundation as quickly as possible and submit cash donations using the instructions above.

Where should I send my donation form and check?

1333 South Mayflower Avenue, Suite 400, Monrovia, CA 91016 USA

Did my donation go through?

Shortly after submitting your credit card donation, you should receive a confirmation email. If you do not receive an email within 24 hours, please email us at donationquestions@stbaldricks.org or call 888.899.BALD (2253) and we will confirm or re-process your online donation.

How can I set up monthly donations?

You can easily set up monthly donations by going here and selecting the option ‘Give Monthly.’ The amount you select and date you make the first donation will be the amount and date charged each month after. For more information on setting up a recurring donation, please contact us at MonthlyGiving@StBaldricks.org.

How can I give monthly on behalf of a shavee or fundraiser?

You can easily set up monthly donations on behalf of a shavee or fundraiser by clicking Donate on their St. Baldrick’s page. Choose the Monthly giving option to have your gifts credited to your chosen participant or fundraiser each month. The amount you select, date you make the first donation, and who you choose to credit with your donation will be used each month after. For more information on setting up a recurring donation, please contact us at MonthlyGiving@StBaldricks.org.

How can I change/update my credit card or donation amount for my monthly donations?

If you need to make an update to your monthly donations please email us at MonthlyGiving@StBaldricks.org. We’d be happy to assist you.

Will I receive a tax-deductible receipt for my monthly donations?

Yes, you will receive a calendar year summary of donations for tax purposes via email in the beginning of each calendar year. If you need a receipt at another time, please email us at MonthlyGiving@StBaldricks.org.

My participant's event is already over, can I still donate to them?

Yes! You have the whole year to donate to a participant even after an event has taken place.

I made one donation but I meant to split it up amongst multiple participants, can you fix that for me?

Please call 888.899.BALD (2253) or email us at donationquestions@StBaldricks.org and explain the request. You'll be transferred to a St. Baldrick's staff member who can adjust the donation amounts and distribute them to various participants.

Will my donations be acknowledged?

Every St. Baldrick's donor is valued and appreciated. If an email address accompanies the donation, gift acknowledgement is immediate. For donations over $20, if no email address is available, you will receive a gift acknowledgement through the mail. If you have a question about a gift acknowledgement, email us at donationquestions@StBaldricks.org or call 888.899.BALD (2253).

I'm a participant with donors outside the U.S. … What should we do?

If you have donors who reside in another country, please encourage them to give online with a credit card or contact us for wire instructions for gifts above USD $500 as bank fees often substantially diminish the value of the donor’s gift. Please remember that they will need to convert their donations into U.S. dollars. For further questions regarding foreign donors or for wire instructions, please contact us.

What is a Matching Gift?

Many companies have programs that will match the amount you give to the St. Baldrick's Foundation – this can make your donation go twice as far (or more!). Please request a matching gift form from your employer (often the Human Resources department) and submit it with your gift, or mail it. You can email us at MatchingGifts@StBaldricks.org with any questions.

How do I know if my company matches gifts?

You can search for your company to see if they will match your gift. If you cannot find your company, check with your Human Resources or the corporate Giving Department to see if they might match your gift. If your employer does not have a matching gift program but makes charitable donations, why not ask them to match your donation? Or, if you're a participant, ask if your company will match the amount you raise!

My company will match my gift. Where do I send my matching gift form?

Please send your matching gift form to: St. Baldrick's Foundation, 1333 South Mayflower Avenue, Suite 400 Monrovia, CA 91016 USA. You can also email your form to us at MatchingGifts@StBaldricks.org or fax it to us at 626.739.2995.

What is Employee Giving and how can I get involved?

Employee Giving is a way to donate directly to St. Baldrick’s Foundation through your employer who will deduct your selected donation amount from each of your paychecks. Please request more information from your company (often your Human Resources department) and ask what the next steps are to enroll. We are always accepting new companies that would like to participate in workplace giving!

Does St. Baldrick’s Foundation participate in the Combined Federal Campaign (CFC)?

St. Baldrick’s Foundation has been a proud member of the Combined Federal Campaign, also called CFC, for several years and counting! The CFC is the workplace giving program of the United States government and a way for federal employees to donate where they work. We are listed in the Combined Federal Campaign brochures each year under “Childhood Cancer Research for a Cure”, or look for us under our CFC Code: 12395. Please request more information and a brochure from where you work.

Can you move my donation from the general fund to a particular participant? Can you move my donation from a team to a team member?

Yes, we can! Please call 888.899.BALD (2253) or email us at donationquestions@StBaldricks.org and a member of our team will be happy to move your donation to the appropriate event, participant, or fundraiser.

Why hasn't my check been cashed yet?

Donations made by check will post on the website approximately two weeks after we receive them in the mail. Please be patient – we're processing millions of dollars in just a few short months, and we want to get it right! If you know you've sent your proceeds and too much time has passed, contact us or call 888.899.BALD (2253).

Can I donate my hair? What do you do with the hair that's been shaved?

We don't collect hair donations, but volunteers are welcome to shave their heads at St. Baldrick’s events and donate their hair to another organization. If you would like to donate your hair, please let your Volunteer Event Organizer and barber know before your event. For more information on how you can donate your hair, check out this blog post.

I started a fundraiser on Facebook. Why aren’t those donations on my St. Baldrick’s page?

If you created a Facebook Fundraiser directly on the Facebook site, donations received will go to the St. Baldrick’s general donation fund. If you would like donations to count towards your fundraising goal, please visit your St. Baldrick’s dashboard and create a Facebook Fundraiser from there. If you need help getting your St. Baldrick’s Facebook Fundraiser set up, reach out to Fundraising@StBaldricks.org. If you have questions about your donations, please email DonationQuestions@StBaldricks.org.

Will donors get credit from St. Baldrick’s for the donations they make through Facebook?

Donors who give to your Facebook Fundraiser will receive a tax-deductible receipt from PayPal Giving the payment processor for these donations. They will not receive an additional receipt or recognition from St. Baldrick’s for donations made on Facebook. Due to donor policies, their name and contribution will be “Anonymous” on the St. Baldrick’s website.

Who covers the fees associated with the donations I receive for my Facebook Fundraiser?

There is no fee to establish a fundraiser through Facebook. However, the payment processor PayPal Giving does charge a processing fee of 1.99% plus $0.49 per donation made to a fundraiser. Donors are given the option to include it with their donation but this is completely voluntary. Otherwise, St. Baldrick's will cover the fee. If you have any questions, please email us at DonationQuestions@StBaldricks.org.